Returns Policy
Return Window
You may return any eligible product within 7 days of delivery. We must be notified within 24 hours of delivery.
Return Method
Returns must be arranged through our courier partner. We will book the collection on your behalf.
Return Cost
Return courier fees are payable by the customer and will be deducted from the refund amount.
Delivery fees are non-refundable.
Condition of Returned Items
Returned products must be unused, in original packaging, and in resellable condition.
All accessories, manuals, and components must be included.
Inspection & Refund Timeline
Once the product is received and inspected at our warehouse, refunds are processed within 7–10 business days.
Exceptions
The following items cannot be returned:
- Consumables (coffee beans, cleaning tablets, filters, chemicals)
- Used or installed equipment
- Items not returned in original packaging
- Products damaged due to misuse
If you need assistance with a return, please contact us at info@blackbeancoffee.africa
This policy must be read in context of our full T’s & C’s. E&OE.